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Strategic Business Management skills

WMPMI's monthly lunch meeting is a one-PDU event featuring a speaker that presents on a topic from the PMI Talent Triangle. Also included is an excellent lunch buffet and the company of your project management peers. 

Program Management and Links in the Error Chain

Space Flight Resource Management (SFRM) is a NASA derivative of the Cockpit Resource Management (CRM) concept used in the aviation industry to improve operational safety and communication during aircraft flight. SFRM is taught to astronauts and mission control engineers and used in spacecraft operations. Key skills of SFRM are identifying and eliminating Links in the Error Chain, and using of specific verbal protocol for critical communication.

During this talk, the origin of aviation CRM and NASA SFRM is described. Then Links in the Error Chain and critical communication protocol are explained and application in the project management environment is presented. The PMI topic discussion also includes theoretical program management problems where the audience is encouraged to identify the Links in the Error Chain. Finally the audience will use the critical communication protocol in interactive examples.

About the speaker: Steven E. Johnson, PMP – Aerospace Program Manager at Gentex Corporation

Steven graduated from Purdue University with a degree in electrical engineering in 1996 and was hired by United Space Alliance as a spacecraft operations engineer at NASA Johnson Space Center in Houston, TX. For 15 years, Steven worked in Mission Control supporting the on-orbit assembly of the International Space Station and Space Shuttle missions. In 2011, Steven then moved to project management at GE Aviation in Grand Rapids, MI where he achieved his PMP in 2017. In 2019, he was hired by Gentex Corporation in Zeeland, MI, where he continued project management of automotive electro-dimmable window technology adapted to aircraft applications.


  • Doors open at 11:15 AM.
  • The lunch buffet begins promptly at 11:30 AM.
  • After 45 minutes of networking, the program begins at Noon and ends promptly at 1 PM.

PDU:  1.0 (Strategic Business Management) 

It is no longer possible to register for this event

It is no longer possible to register for this event


Type of activity: Lunch Meetings

Date: March 13th, 2020

Hour: 11:15AM to 1:00PM

Number of PDUs: 1.0


Members: Free

Non members: Free


University Club

111 Lyon St NW # 1025 | 10th Floor of the Fifth/Third Building

Grand Rapids, MI, 49503

[Click here for Map and Directions]